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Terms of Service

Last Updated: November 17, 2025

Smoove Move Logistics Terms and Conditions outline the responsibilities and expectations for both the customer and service provider. These terms and conditions will describe the scope of services provided, payment terms, customer's rights, and Smoove Move Logistics' liability.

1. Arbitration Agreement

YOU AGREE THAT THESE TERMS INCLUDE A BINDING ARBITRATION AGREEMENT. THIS AGREEMENT:

WAIVES YOUR RIGHT TO A JURY TRIAL, AND WAIVES YOUR RIGHT TO PARTICIPATE IN CLASS ACTIONS OR CONSOLIDATED CLAIMS

You and SMÜV.SHOP™ agree to resolve all disputes through final and binding arbitration.

2. Definitions

  • "You," "Your," "User" – Any individual or representative of a business seeking moving or logistics services.

  • "Provider," "Mover," or "Service Partner" – An independent contractor or company listed on SMÜV.SHOP™ offering logistics or moving-related services.

  • "We," "Us," or "Our" – Smoove Move Logistics by SMÜV.SHOP™, a service marketplace and technology platform.

  • "Services" – Any moving, logistics, or support services requested through the platform.

  • "Marketplace" or "Site" – The official SMÜV.SHOP™ web portal at smuv.shop.

3. Use of Common Sense

You understand that the SMÜV.SHOP™ platform is free to browse. Use common sense and discretion when selecting service providers. You are solely responsible for your choices.

4. Eligibility

You must be legally capable of entering into binding contracts. This platform is not intended for users under the age of 18.

5. Neutral Platform

SMÜV.SHOP™ is a neutral digital marketplace. We do not employ any service providers listed. We do not conduct background checks, licensing validation, or guarantee service quality. All interactions, guarantees, and risks lie strictly between you and the service provider.

6. Placing an Order

When you click "Book Now", you are making a binding offer to engage services. If your estimate was based on general location (e.g., "Phoenix, AZ") and your actual address differs, the provider may:

  • Honor the original estimate

  • Ask you to rebook for an accurate price

  • Cancel the request

If a Payment is issued and redeemed, the job is considered complete and resolved between you and the provider.

7. Payments

In particular, customers must agree to the following:

  • Payment: Customers must pay for services in full prior to service being rendered. Smoove Move Logistics reserves the right to refuse services if payment is not made in full.

By booking, you authorize SMÜV.SHOP™ to charge your card for the total service amount and a refundable service handling fee. SMÜV.SHOP™ is a payment facilitator, not a bank or escrow agent.

Once the job is completed and you provide the Payment Code, funds are released to the provider. If you do not provide this code within 120 days, SMÜV.SHOP™ may assume the job was completed and release payment automatically.

8. Cancellations

  • Cancellations: Customers must provide at least 24 hours cancellation notification prior to the scheduled service. Cancellations made less than 24 hours prior to service will result in a cancellation fee.

9. Handling Fee

A Handling Fee applies to every order. It becomes non-refundable if you do not leave a review within 60 days of:

  • Job completion

  • Job cancellation

  • Job no-show

10. Customer Reviews

Reviews must be submitted within 60 days of job completion. By submitting a review, you grant SMÜV.SHOP™ a worldwide, perpetual, royalty-free license to use it in marketing. You may not edit, remove, or reuse your review on other platforms or marketing channels.

11. Disputes and Waivers

  • Liability: To the fullest extent permitted by law, Smoove Move Logistics’ total liability for any and all claims, losses, damages, or expenses arising out of or related to the services provided whether based in contract, tort, negligence, or otherwise shall be strictly limited to the lesser of:

    (a) the total amount actually paid by the customer for the services giving rise to the claim, or

    (b) 100.00.

    Under no circumstances shall Smoove Move Logistics be liable for indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of use, loss of value, emotional distress, or business interruption, even if advised of the possibility of such damages.

All disputes related to service delivery are between you and the provider. SMÜV.SHOP™ is not liable for any damages, losses, or claims. You release us and our affiliates from all related liability.

12. Provider Privacy Practices

We are not responsible for how individual service providers handle your personal data. Please exercise caution and discretion.

13. Updates to Terms

These Terms may be updated at any time. Continued use of the site constitutes your acceptance of changes.

14. Additional Terms

We may include additional terms throughout the platform. In case of conflict, these Terms take precedence.

15. Intellectual Property

All content on the SMÜV.SHOP™ platform is protected by copyright and trademark laws. You may not copy, distribute, or reverse-engineer any part of the platform without express written consent.

16. Copyright Policy

To report copyright violations, contact:

Legal Department

SMÜV.SHOP™

Email: [email protected]

17. Third-Party Links

We are not responsible for third-party websites linked through SMÜV.SHOP™. Use them at your own risk.

18. Your Content

You represent that any content you upload is lawful, owned by you, and does not violate any rights. We reserve the right to remove any content that violates these Terms.

19. Termination

We may suspend or terminate your access to the site at any time, without notice, for any reason.

20. Disclaimer

The platform is provided "as-is" with no warranties or guarantees. We are not responsible for system interruptions, service quality, or third-party conduct.

21. Limitation of Liability

We are not liable for indirect, incidental, or consequential damages.

22. Indemnity

You agree to defend and indemnify SMÜV.SHOP™ and its affiliates from any claims or liabilities arising from your use of the platform.

23. Assignment

We may assign these Terms without notice. You may not.

24. Relationship

No agency, partnership, or employment relationship is created between you and SMÜV.SHOP™ by using the platform.

25. Severability

If any provision is deemed invalid, the rest of the Terms remain in full force.

26. Headings

Headings are for convenience only and do not affect the interpretation of these Terms.

27. Entire Agreement

These Terms represent the entire agreement between you and SMÜV.SHOP™.

28. No Third-Party Beneficiaries

These Terms are for the benefit of you and SMÜV.SHOP™ only.

29. Survival

The following sections survive termination: 5–11, 14, 18–22.

30. Contact Information

If you have any questions about these Terms of Service, please contact us:

Smoove Move Logistics

Email: [email protected]

Phone: (888) 310-2106

Terms: Customers agree to Smoove Move Logistics Terms and Conditions when using our services. By agreeing to the Smoove Move Logistics Terms and Conditions, the customer is agreeing to be bound to the terms and conditions outlined. It is important for customers to read and understand the terms and conditions before using Smoove Move Logistics services.

Professional logistics and moving services across the United States. Licensed, insured, and dedicated to excellence.

Contact

+1 (888) 310-2106

Nationwide USA